Refund & Return Policy

Refund & Return Policy

At Sinister Saddle, customer satisfaction is our priority.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be in original packaging

Non-Returnable Items

  • Customized or personalized products

  • Items marked as final sale

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be processed to your original payment method

  • Processing time: 5–10 business days

Exchanges

We only replace items if they are defective or damaged.

Return Shipping

  • Customers are responsible for return shipping costs (unless item is defective)

  • Shipping fees are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos.

Contact Us

For any return or refund inquiries, please contact:

📧 thamtruongthi1988@gmail.com
📍 1001 S MAIN ST, STE 600, KALISPELL, MT, 59901, United States

We are committed to making your shopping experience smooth and reliable.